LEONARD TRAVELS PVT LTD (trading as Leonard Holidays) – B2B AGENCY TERMS Version 2026-10-v1 1. ABOUT THESE TERMS These terms apply to every travel agency ("Agency") that uses the Leonard B2B Portal ("Portal") to request air ticketing and related services from Leonard Travels Pvt Ltd, Pune ("Leonard"). By applying for an account and using the Portal, the Agency accepts these terms. 2. ACCOUNT AND ACCESS 2.1 The Agency must give true and complete details (GSTIN, PAN, address, bank and contact details) and inform Leonard of any change within 7 days. 2.2 Leonard may approve, refuse, put on hold or suspend an account at its discretion. 2.3 The Agency is responsible for all activity under its logins, must keep passwords and authenticator codes confidential, and must remove access for staff who leave on the same day. 3. REQUESTS AND TICKETING 3.1 The Agency is responsible for the accuracy of passenger names (as in the passport), passenger types, dates of birth, itineraries and contact details in every request. 3.2 Tickets are issued only after the Agency has confirmed the price in the Portal. Fares are not guaranteed until the ticket is issued. 3.3 The Agency must request ticketing before the airline's ticketing time limit (TTL). Leonard is not responsible for bookings cancelled by the airline because a request came late or was incomplete. 3.4 The Agency is responsible for checking and informing passengers about passport validity, visas, transit visas, health requirements and other travel documents. 3.5 Requests are worked in order of urgency during Leonard's working hours. Response times shown in the Portal are targets, not guarantees. 4. VOIDS, REFUNDS, REISSUES AND SCHEDULE CHANGES 4.1 Voids are possible only within the airline's void deadline and must be requested in the Portal before that deadline. 4.2 Refunds, reissues, date changes and name corrections follow the airline's fare rules. Airline penalties, fare and tax differences and Leonard's service fees apply. 4.3 Refunds are paid to the Agency only after Leonard receives the amount from the airline, less penalties, non-refundable taxes and fees. 4.4 For airline schedule changes, the Agency must choose an option in the Portal within the time given; otherwise Leonard may accept the new schedule on the passenger's behalf. 5. FEES, INVOICES AND PAYMENT 5.1 Leonard charges service fees as per the Agency's fee plan, plus GST as applicable. Fees may change on 15 days' notice in the Portal. 5.2 Invoices, credit notes and statements are issued in the Portal. The Agency must pay as per its agreed credit terms; if none are agreed, before ticketing. 5.3 Payments must quote the Agency code and invoice numbers. A payment is treated as received only when the funds reach Leonard's bank account. 5.4 Leonard may put an account on hold if payments are overdue, and may stop issuing tickets until dues are cleared. 6. AIRLINE DEBIT MEMOS (ADMs) Any ADM, penalty or charge raised by an airline because of an error, misuse or non-compliance in a booking or request made by the Agency (for example wrong names, duplicate or churned bookings, fictitious names, or misuse of fares) will be charged to the Agency, with supporting details. 7. CONDUCT The Agency must not make fictitious, speculative or duplicate bookings, misuse fares or corporate/agreement codes, use stolen or unauthorised cards, or use the Portal for any unlawful purpose. 8. PERSONAL DATA The Agency confirms it has the passengers' consent to share their details with Leonard for booking and servicing their travel, and that it handles passenger data in line with the Digital Personal Data Protection Act, 2023. Leonard's privacy notice explains how Leonard uses this data. 9. LIABILITY 9.1 Leonard acts as an intermediary between the Agency and the airlines. Carriage is subject to each airline's conditions of carriage. 9.2 Leonard is not liable for airline actions (cancellations, delays, schedule changes, denied boarding), system outages of airlines or reservation systems, or losses caused by incorrect information from the Agency. 9.3 Leonard's total liability for any request is limited to the service fee charged for that request. 10. SUSPENSION AND ENDING Either party may end the arrangement by written notice. Leonard may suspend access immediately for non-payment, misuse or breach of these terms. Amounts due remain payable after the account ends. 11. CHANGES TO THESE TERMS Leonard may update these terms. The new version is shown in the Portal and applies from the date stated; continued use means acceptance. 12. LAW AND DISPUTES These terms are governed by the laws of India. Courts in Pune, Maharashtra have exclusive jurisdiction. 13. CONTACT Leonard Travels Pvt Ltd, Tej House-5, M.G. Road, Pune, Maharashtra 411001. GSTIN 27AAACL3187G1ZH. Email: [support email, e.g. b2b@leonardtravels.com] · Phone: [phone number]